MyBikeLane

Last time I emailed FedEx about a bikelane violation, they attempted to reassure me :

"We assure you that your experience was not typical, nor does it reflect the high standard of service we want to provide."

Uh, What? Then why today was I forced out of MY bike lane into traffic because of this vehicle.

I must disagree, FedEx, - my experience seems more and more typical everyday.

Care to explain?